Warranty

DragZone.bg offers warranty service for all products purchased from the store.

For DRAG bicycles:

120 YEARS for aluminum and steel frames, except for models with rear suspension, BMX bicycles, and models C1, C2, Shift.

TWO YEARS for carbon frames and COX brand components, and all other bicycles.

Maximum allowable load:

150 kg for aluminum and steel frames without rear suspension.
100 kg for road bicycles.
90 kg for carbon frames and frames with rear suspension.

Another new benefit for our loyal customers is that in case of damage to the bicycle frame not covered by the warranty but occurring before the warranty period expires, the customer has the right to purchase a new frame at 50% of its regular price.

*The original owner must present the bicycle to an authorized Velomania dealer along with a document (warranty card and fiscal receipt) that verifies the purchase date, the original owner, and identifies the bicycle by the frame serial number.

Warranty on bicycle tires

When purchasing bicycle tires online from Dragzone.bg, you benefit from a free two-year warranty:

1. Claims arising from impact, incorrect installation, and mechanical damage are not accepted.

2. Claims on tires purchased online with unprofessional installation, improper maintenance, or lack thereof are not accepted.

3. The warranty covers cases of defective raw materials, material problems, or overall tire construction issues that occur despite proper use according to standards.

4. Damage resulting from poor installation/removal of the tire; repair; improper use; overinflation or underinflation; exposure to organic solvents; overloading; wear due to stationary turns or uneven wear is not covered.

5. The warranty does not cover cracking or crumbling of any type of tire;

6. Tires purchased online and returned for a claim are accepted with documents proving the purchase and a receipt from the courier company. In cases where the damage is found to be due to a factory defect, Velomania Ltd. will refund the full value of the purchased tire or replace it with another of the same brand and model, if available at the time.

* Out-of-warranty repairs are performed only with the customer's prior consent.
*We are responsible for the non-conformity of the consumer goods with the sales contract, according to the Consumer Protection Act.